Shipping policy

Shipping Policy

Last updated: February 19, 2026

Thank you for choosing Nats Goods Co. (www.natsgoods.com).

Because our items are handmade with care, we need time to craft, assemble, and inspect each piece before it ships. Please review our processing times and shipping policies below.

1. Processing Times (Lead Time)

"Processing time" is the time we need to make or prepare your order before it is handed to the shipping carrier.

• In-Stock / Ready-to-Ship Items:

Please allow 4–7 business days for us to process, package, and ship your order.

• Custom & Made-to-Order Items:

Because these items are crafted specifically for you, please allow 2–3 weeks for production. This includes time for cutting, stitching, finishing, and quality control.

Note: If your order includes both "In-Stock" and "Custom" items, the entire order will ship once the custom item is completed.

2. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the weight of your items and your location.

• Standard Shipping: Usually takes 3–5 business days (Domestic) after the processing time.

• Expedited Shipping: If you select expedited shipping, please note that this only speeds up the transit time, not the production time.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. International Shipping

We currently ship to select international countries.

• Customs, Duties, and Taxes: Nats Goods Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer (tariffs, taxes, etc.).

• Delays: International shipments may be subject to customs delays which are beyond our control.

5. Damages & Lost Packages

Nats Goods Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

• If your package is marked as "Delivered" but you cannot find it, please check with neighbors or your local post office. We cannot replace packages that are verified as delivered by the carrier.

6. Contact Us

If you have questions about the status of your order, please contact us at:

• Email: natsgoodsco@gmail.com

• Website: www.natsgoods.com